Terms & Conditions

To process an order on EmpireTape.com you must agree to the following terms and conditions at checkout.

$35.00 Minimum Order

A $20.00 processing fee will be charged for all orders under $35.00.

Secured Transactions

The Empire Tape company employs data encryption to ensure safe and secure transactions to our site. We utilize Secure Sockets Layer (SSL) as the security technology for encrypting the link between our web server and your browser. All data passed between our web server and your browser remains private and secure. Whenever you communicate with us on our payment pages, you will notice that http:// in the web browser address bar is replaced by https:// (The 's' stands for 'Secure'). To check on the validity of a website's certificate a good practice is to click on the padlock in the address bar. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator. Our SSL certificates are issued by trusted security partner GeoTrust.

Need greater security?
We can also process your transaction by fax or mail. Fax us at (310) 836-4996 or mail your order to:
The Empire Tape Co.
10405 Washington Boulevard
Culver City, CA 90232


Sales Tax
The Empire Tape Co. will automatically collect and withhold the applicable sales tax for orders to be delivered to addresses within California. Customers shall be solely responsible for all sales taxes, customs fees or any other taxes on orders shipped outside California.


Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Empire Tape Co. reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Empire Tape Co. further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All price quotes are valid for 30 days unless noted otherwise in the quote. Your order will be deemed accepted upon confirmation of final invoice price which will include products that you have ordered, shipping cost and any applicable taxes or fees. Ownership of goods passes to you upon delivery to the shipping carrier. We cannot be held accountable for the performance of a shipping carrier. If the items were shipped using your shipping account it is understood, and the customer agrees, that if the charges are later billed back to us by either the shipping carrier or a 3rd party we have used to ship the items the chargeback will be debited from the original credit card used to place the order. The customer will not dispute this credit card charge for shipping under any circumstances.


Typographical and Calculation Errors
To err is human. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error, tax error, shipping calculation error or or incorrectly calculated orders or confirmations The Empire Tape Co. shall have the right to refuse or cancel any orders placed with incorrect information regardless of whether or not the order has been confirmed and your credit card or account has been charged. If your credit card or account has already been charged for the purchase and your order is canceled, The Empire Tape Co. shall immediately issue a credit to your credit card or account in the amount of the invoice.


Returns

  • No returns will be accepted on cut merchandise, special orders, or custom fabrication. Since fabric colors can vary from their representation on the Web site due to monitor settings, dye lots, etc., you may wish to order a free fabric sample for review.
  • Defective products will be replaced or repaired at our discretion.
  • All defective products must be returned to us within 30 days from the invoice date.
  • No returns accepted without a Return Merchandise Authorization Number (RMA#) from our customer service/sales departments. Request RMA Form
  • All RMA numbers must appear on the packing label. RMA numbers are valid for 30 working days from date of issuance.
  • All transportation and insurance charges must be prepaid. (Sorry, COD's cannot be accepted.)
  • A restocking charge of 25% will apply on all non-defective returned goods.
  • Credits or refunds will be issued after our warehouse receives and inspects returned merchandise.

Product Liability Disclaimer

The Empire Tape Co. products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, The Empire Tape Co. makes no representations or warranties, either express or implied, of any kind with respect to products sold on our web site. Except as expressly stated herein, The Empire Tape Co. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to The Empire Tape Co. arising from any product sold on our web site shall be the price of the product ordered. In no event shall The Empire Tape Co., its owners, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.


Legal Jurisdiction and Venue

You agree that any legal action brought against The Empire Tape Co. shall be governed by the laws of the State of California. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the The Empire Tape Co. website Empiretape.com site shall be an appropriate federal or state court located in Los Angeles County.


Copyright

This website is owned and operated by The Empire Tape Co. Unless otherwise specified, all content appearing on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Empire Tape Co., Copyright © 2008-2013, ALL RIGHTS RESERVED. The content may not be duplicated, imitated, or used, in whole or in part, without the prior written permission of The Empire Tape Co. All other trademarks and referenced images or text are the property of their respective owners.